Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

For customized, personalized, or size-adjusted items, additional processing time may be required. The estimated preparation time may vary depending on the product and customization request.

Shipping Origin

Orders are shipped from China.

Shipping Destinations

We currently ship to the United States, Canada, the United Kingdom, Australia, selected European countries, and other supported international destinations. Shipping availability for your destination will be confirmed at checkout.

Shipping Rates

Free standard shipping is available on orders of US$59 or more.

For orders below US$59, the applicable shipping fee will be displayed at checkout before payment.

Estimated Delivery Time

International delivery times vary by destination, customs clearance, local carrier conditions, and seasonal shipping volume.

As a general reference, delivery may take approximately 7–20 business days after the order has been dispatched.

Please note that these delivery times are estimates and are not guaranteed.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation email with a tracking number after the order has been dispatched.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping fee.

Shipping Delays

Shipping delays may occasionally occur due to customs inspections, severe weather, holidays, carrier delays, or other circumstances beyond our control.

If your tracking information has not been updated for an extended period, please contact us and we will assist you in checking the shipment status.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

Lost or Undelivered Packages

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery window, please contact us with your order number so we can assist you.

Contact

If you have any questions about shipping or delivery, please contact us through our Contact page or email us at shenmustudio@gmail.com.